Business
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The Third Annual Globalization of Services Conference will explore the following questions:

  1. The changing geography of system integrators: The incumbent system integrators (SIs) are building up their developing nation service provision capability through acquisitions and internal expansion. The thrust of their expansion is to add capacity quickly. Can they manage it effectively? At a slower pace, the Indian SIs are doing the same in developed and developing nations: adding low cost workforces in developing countries, buying relationships in developed countries. Can they manage it effectively. Will growth rates and margins converge; if not, why not? What are some of the interesting differences between firm strategies?
  2. The changing business models of system integrators: The Indian system integrators appear to be driving a new, metric-based quality model that is driving price compression. Is this strong enough to provide a permanent advantage? IBM and others are responding with a combination of superior technology, client relationships and domain expertise, drawing upon their established strengths while also expanding in India and other low-cost developing countries. Are we witnessing a convergence to a common business model? Is there a European perspective? Is it different and does it make a difference?
  3. Product firms' globalization strategies (separate sessions on established and new firms): The IT product firms have to balance several additional factors that service firms like the SIs do not face when they globalize; among them, intellectual property protection, business development, managing innovation, research team coordination and marketing. How is this working, and what business models are they experimenting with? What are the differences between an established firm versus a startup?

All participants will receive a copy of Dr. Dossani's newest book India Arriving: How this Economic Powerhouse is Redefining Global Business. Details of this can be found through the link below. Provided through the generosity of Arada Systems.

Details about the previous two events can be found at:

Globalization of Services

The Second Annual Globalization of Services Conference

Conference Sponsors:

Bechtel Conference Center

Conferences

616 Jane Stanford Way
Encina Hall, E005
Stanford, CA 94305-6060

(650) 723-2410 (650) 723-6784
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Sabrina Ishimatsu is the Event Coordinator and Distance Learning Instructor for the Stanford Program on International and Cross-Cultural Education (SPICE). Prior to joining SPICE in 2012, she assisted Professor Gi-Wook Shin and Ambassador Michael Armacost at the Shorenstein Asia-Pacific Research Center (APARC). She has experience working in the private and international public sectors including the Consulate General of Japan in San Francisco, the Little Tokyo Service Center Community Development Corporation, and Compuware Corporation. Sabrina is also a former teacher on the Japan Exchange and Teaching (JET) Program.

As the Event Coordinator, she organizes SPICE events including the Hana-Stanford Conference on Korea for Secondary School Teachers, award ceremonies, and various visits by high school and college students from Japan. As a Distance Learning Instructor, she is leading the SPICE/Stanford e-Course on Global Health for Takatsuki High School.

Sabrina received a Bachelor of Arts degree in Business and Public Administration at the University of Puget Sound, Tacoma, Washington.

Sabrina is a former board member of the following organizations: JET Alumni Association of Northern California, JET Alumni Association of Southern California, and Gemini Crickets Parents of Multiples Club of Silicon Valley. 

Sales Manager
Event Coordinator
Instructor, Stanford e-Takatsuki

Shorenstein APARC
Stanford University
Encina Hall E301
Stanford, CA 94305-6055

(650) 736-0771 (650) 723-6530
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Joon Young Chung is a reporter at Yonhap News, a Korean news wire service, and has worked in various departments including the national desk, business desk and the North Korea desk for the past 14 years. Recently he has covered Inter-Korean dialogue and the Six-Party talks.

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Glenn Kessler is a diplomatic correspondent for The Washington Post, a position he has held since May 2002. He reports on the formulation and implementation of U.S. foreign policy at the State Department, the White House, and other agencies.

He is also the author of the book, The Confidante: Condoleezza Rice and the Creation of the Bush Legacy, published in September, 2007, by St. Martin's Press.

Kessler, who is 48, joined the Post in January 1998 as national business editor. In that position, Kessler oversaw the reporting of a dozen reporters based in Washington and New York. Kessler switched from editing to reporting in February 2000, covering domestic economic policy and the Bush administration's push to pass a large tax cut, before moving to the national desk to become diplomatic correspondent.

Before joining the Post, Kessler spent nearly 11 years as a Washington correspondent and New York City-based reporter for Newsday. In Washington, Kessler served as White House correspondent, national political correspondent, and congressional correspondent. He led the newspaper's coverage of the 1996 election and the 1995 budget stalemate between Congress and the White House that resulted in two government shutdowns.

In New York, Kessler covered a variety of subjects for Newsday, including Wall Street (the insider trading scandals and 1987 stock market crash) and airline safety. Kessler's investigative articles on airline safety led to the indictments of airline executives and federal officials for fraud, prompted congressional hearings into safety issues, and led the federal government to impose new safety rules for DC-9 jets and begin regular inspections of foreign airlines.

Among other awards, Kessler has won the Page One Award of the Newspaper Guild (1989), the Atrium Award (1990), the investigative reporting award of the Society of the Silurians (1991) and the Premier Award of the Aviation/Space Writers Association (1992). He also was part of reporting teams that won a 1992 Pulitzer Prize for coverage of a deadly subway crash and a 1996 Pulitzer Prize for coverage of the TWA Flight 800 crash.

Before joining Newsdayin February 1987, Kessler was editor of Investment Dealers Digest and, before that, managing editor of Corporate Financing Week and Wall Street Letter.

Kessler is a member of the Council on Foreign Relations. He received a Master's degree in international affairs from Columbia University in 1983 and a Bachelor's degree in European history from Brown University in 1981. He lives with his wife and three children in McLean, Va.

About The Confidante: Condoleezza Rice and the Creation of the Bush Legacy:

In his riveting glimpse into the life of one of the most powerful Secretaries of State in recent years, Washington Post diplomatic correspondent Glenn Kessler provides not only a revealing look at Condoleezza Rice but a rich portrait of the Bush administration's controversial foreign policy regime. From her grievous errors in judgment as national security advisor to her notable influence over the president as Secretary of State, Rice has not gone unnoticed during her rise to power. But, as an intensely private person, she has despite endless media attention remained a mystery. As the first critical examination of Rice's skills as policy-maker, politician and manager, this definitive biography explains not only her rise to power, but the pivotal role she has played in our nation's history.

Full of candor as well as honesty, The Confidante shows unseen moments in Rice's life and of her frequently divisive performance during one of the most tumultuous foreign-policy periods in U.S. history. Drawing on personal interviews with Rice, an intimacy afforded to Kessler as one of the few reporters granted the opportunity to travel with her, Kessler takes readers inside the secret meetings Rice has held with foreign leaders and even her private conversations with President Bush. With access to all of Rice's top aides and sources in many overseas governments, Kessler also provides dramatic new information about one of the most secretive administrations in U.S. history. He shows how Rice molded herself into the image of a globe-trotting diplomatic super star, negating memories of her past failures. He exposes new details about her secret role in Israel's withdrawal from Gaza, her maneuvers around government bureaucracy to strike a pivotal nuclear-energy deal with India, her persuasion of Bush to support a dramatic gesture to Iran, her failure to prevent the North Korean nuclear test, and her struggle to contain the devastating war between Israel and Lebanon. This brilliantly written book reveals not only her public and private humiliation of foreign officials but also how her charm and grace have been successful assets in repairing fractured relations overseas. Condoleezza Rice remains today and in the future one of the most alluring, controversial, and ultimately influential decision makers in the United States. With this captivating work, Kessler shows what traits could solidify her shot at greatness or what cracks in her hard veneer could send her career hurtling to ruin.

This event is co-sponsored by the John S. Knight Fellowships Program.

CISAC Conference Room

James Bettinger Director, the Knight Fellowships, Stanford University Speaker

Encina Hall
616 Jane Stanford Way
Stanford, CA 94305-6055

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Senior Fellow, Freeman Spogli Institute for International Studies
Ken Olivier and Angela Nomellini Professor of International Studies, Department of Political Science
Peter and Helen Bing Senior Fellow, Hoover Institution
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Michael McFaul is the Ken Olivier and Angela Nomellini Professor of International Studies in Political Science, Senior Fellow at the Freeman Spogli Institute for International Studies, and the Peter and Helen Bing Senior Fellow at the Hoover Institution, all at Stanford University. He joined the Stanford faculty in 1995 and served as FSI Director from 2015 to 2025. He is also an international affairs analyst for MSNOW.

McFaul served for five years in the Obama administration, first as Special Assistant to the President and Senior Director for Russian and Eurasian Affairs at the National Security Council at the White House (2009-2012), and then as U.S. Ambassador to the Russian Federation (2012-2014).

McFaul has authored ten books and edited several others, including, most recently, Autocrats vs. Democrats: China, Russia, America, and the New Global Disorder, as well as From Cold War to Hot Peace: An American Ambassador in Putin’s Russia, (a New York Times bestseller) Advancing Democracy Abroad: Why We Should, How We Can; and Russia’s Unfinished Revolution: Political Change from Gorbachev to Putin.

He is a recipient of numerous awards, including an honorary PhD from Montana State University; the Order for Merits to Lithuania from President Gitanas Nausea of Lithuania; Order of Merit of Third Degree from President Volodymyr Zelenskyy of Ukraine, and the Dean’s Award for Distinguished Teaching at Stanford University. In 2015, he was the Distinguished Mingde Faculty Fellow at the Stanford Center at Peking University.

McFaul was born and raised in Montana. He received his B.A. in International Relations and Slavic Languages and his M.A. in Soviet and East European Studies from Stanford University in 1986. As a Rhodes Scholar, he completed his D. Phil. in International Relations at Oxford University in 1991. 

CV
Date Label
Michael A. McFaul Director, CDDRL; Acting Director, FSI; Stanford Professor of Political Science; Peter and Helen Bing Senior Fellow, Hoover Institution Moderator
Glenn Kessler Diplomatic Correspondent, The Washington Post Speaker
Seminars
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The Honorable Alejandro Toledo was democratically elected President of Peru from July 2001-July 2006.

He was born in a small and remote village in the Peruvian Andes, 12,000 feet above sea level. He is one of sixteen brothers and sisters from a family of extreme poverty. At the age of six, he worked as a street shoe shiner and simultaneously sold newspapers and lotteries to supplement the family income.

Thanks to an accidental access to education, Dr. Toledo was able to go from extreme poverty to the most prestigious academic centers of the world, later becoming one of the most prominent democratic leaders of Latin America. He is the first Peruvian president of indigenous descent to be democratically elected in five hundred years.

He received a BA from San Francisco University in Economics and Business Administration. From Stanford University, he received a MA in Economics of Human Resources, a MA in Economics, and a PhD in Economics of Human Resources.

Bechtel Conference Center

Alejandro Toledo Payne Distinguished Visiting Lecturer, CDDRL Visiting Scholar, and Former President of Peru Speaker
Lectures
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The Honorable Alejandro Toledo was democratically elected President of Peru from July 2001-July 2006.

He was born in a small and remote village in the Peruvian Andes, 12,000 feet above sea level. He is one of sixteen brothers and sisters from a family of extreme poverty. At the age of six, he worked as a street shoe shiner and simultaneously sold newspapers and lotteries to supplement the family income.

Thanks to an accidental access to education, Dr. Toledo was able to go from extreme poverty to the most prestigious academic centers of the world, later becoming one of the most prominent democratic leaders of Latin America. He is the first Peruvian president of indigenous descent to be democratically elected in five hundred years.

He received a BA from San Francisco University in Economics and Business Administration. From Stanford University, he received a MA in Economics of Human Resources, a MA in Economics, and a PhD in Economics of Human Resources.

This is the second lecture in a series of lectures Dr. Toledo will give. His final lecture will be on May 14th.

Bechtel Conference Center

Alejandro Toledo Payne Distinguished Visiting Lecturer, CDDRL Visiting Scholar, and Former President of Peru Speaker
Lectures
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Dr. Alejandro Toledo was democratically elected President of Peru from July 2001-July 2006.

He was born in a small and remote village in the Peruvian Andes, 12,000 feet above sea level. He is one of sixteen brothers and sisters from a family of extreme poverty. At the age of six, he worked as a street shoe shiner and simultaneously sold newspapers and lotteries to supplement the family income.

Thanks to an accidental access to education, Dr. Toledo was able to go from extreme poverty to the most prestigious academic centers of the world, later becoming one of the most prominent democratic leaders of Latin America. He is the first Peruvian president of indigenous descent to be democratically elected in five hundred years.

He received a BA from San Francisco University in Economics and Business Administration. From Stanford University, he received a MA in Economics of Human Resources, a MA in Economics, and a PhD in Economics of Human Resources.

This is the first lecture in a series of lectures Dr. Toledo will give. Lecture 2 is scheduled for April 10th and lecture 3 will be on May 14th.

Due to technical difficulties, we were unable to record this lecture. We apologize for the inconvenience.

Bechtel Conference Center

Alejandro Toledo Payne Distinguished Visiting Lecturer, CDDRL Visiting Scholar, and Former President of Peru Speaker
Lectures

Stanford University
Encina Hall
616 Serra Street
Stanford, CA 94305-6055

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Visiting Scholar 2007-2008
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Academic

Pontifical University Comillas, Madrid, Spain (www.upco.es): Degree in Law (1987).

Pontifical University Comillas, Madrid, Spain: Degree in Economics (1988).

Collège d'Europe, Bruges, Belgium (www.coleurop.be): LLM in Hautes Etudes Européennes, 1989.

Professor of Corporate Law, Law School, Pontifical University Comillas.

National Fellow, Hoover Institution, Stanford University, 2007-08.

Visiting Scholar, Stanford Institute for Economic Policy Research (SIEPR), Stanford University, 2007-08.

Rock Center Fellow, Stanford University, 2007-08.

Has published articles as author, co-author or co-editor in newspapers, legal reviews and books (see exhibit).

Professional

Member of the Madrid Bar Association since 1987 (www.icam.es).

Laureate lawyer of the European Commission (open competition Com A/638).

Has wide-ranging corporate and M&A experience, and specialises in private equity, antitrust, litigation and arbitration.

Partner of Ashurst (www.ashurst.com).

Founded the Spanish office of Ashurst in 2001.

Head of the Ashurst Corporate and Litigation and Arbitration departments of the Ashurst Madrid office.

Has worked in corporate, finance and contentious matters for companies like Apax Partners, Coller Capital, TA Associates, Mercapital, Barclays Bank, JP Morgan Chase Bank, Credit Suisse, Goldman Sachs, Merrill Lynch, Royal Bank of Scotland, Stada Arzneimittel, Conserve Italia, Bank of Scotland, ING, ONCE, Anschutz Investments, QXL Ricardo, ACS Dragados, Wella, Rothschild, Cerberus, Morgan Stanley, Candover, Citigroup, TetraPak, Castle Harlan, Ferrovial, etc.

Prior to joining Ashurst, he was a partner at Melchor de las Heras (now, CMS' Albiñana & Suárez de Lezo).

He was also Secretary General of the Spanish State owned TV and radio group Radio Televisión Española (www.rtve.es), the largest media group in Spain.

Mentioned as recommended or leading lawyer in Spain in M&A, Corporate, Restructuring and Insolvency, Private Equity and Media by Chambers Global, Who's Who Legal, Global Counsel 3000, European Legal Experts, Experts Guides Euromoney, Cross-border Mergers and Acquisitions Handbook, etc.

Member of the following arbitration courts:

  • CIMA, Civil and Commercial Arbitration Court of Madrid (www.cima-arbitraje.com).
  • Arbitration Court of the Spanish Chambers of Commerce, Industry and Navigation (www.camaras.org).
  • Arbitration Court of the Madrid Bar Association (www.icam.com).
  • Spanish-Moroccan Arbitration Court.

Has also acted as arbitrator in the Swiss Chambers of Commerce and Industry.

Member of the "Círculo de Empresarios" (www.circulodeempresarios.org), a non-profit, non-partisan and private Spanish association formed by around 200 Spanish business leaders whose companies together employ over 715,000 workers and who share an interest in the major issues affecting the country's economic and social well-being.

Other

Member of the British Private Equity and Venture Capital Association (www.bvca.co.uk)

Born in Madrid, on January 21, 1964. Married. Four children.

Speaks Spanish, English and French.

Publications

  • "Culpable Insolvency", International Corporate Rescue, Kluwer Law International, Volume 3, Issue 6, London, 2006.
  • "Subordination of claims under the New Insolvency Law", International Corporate Rescue, Kluwer Law International, Volume 3, Issue 5, London, 2006.
  • "Understanding the New Insolvency Law", International Corporate Rescue, Kluwer Law International, Volume 3, Issue 2, London, 2006.
  • "El libro blanco de la competencia española", Expansión, Madrid, May 31, 2005.
  • "Brief Analysis of the new Spanish Insolvency Code", International Corporate Rescue, Kluwer Law International, Volume 2, Issue 4, London, 2005.
  • "Comparing civil litigation procedures across Europe", Ashurst, London, 2004.
  • "Principios generales y principales novedades de la Nueva Ley Concursal", Ashurst, Madrid, 2004
  • "Study on the conditions of claims for damages in case of infringement of the EC competition rules", European Commission, Brussels, August, 2004.
  • "Principales novedades de la Ley de Arbitraje", Madrid, June, 2004.
  • "Public to Privates in Spain", Ashurst, Madrid, Abril, 2004.
  • "A guide to investing in Europe. Spain", BVCA, London, 2004.
  • "La polémica modificación de la ley de propiedad intelectual", Expansión, Madrid, April 16, 2003.
  • "Derechos audiovisuales de los partidos de fútbol", Expansión, Madrid, January 11, 2003.
  • "Nuevo Derecho de las Infraestructuras", Revista del Derecho de las Telecomunicaciones e Infraestructuras en Red (REDETI), Madrid, 2001.
  • "Móviles", REDETI, Madrid, April 2001.
  • "Liberalizaciones 2000", Fundación de Estudios de Regulación & Editorial Comares, Granada, 2000.
  • "Algunas ideas sobre las empresas de Internet y el control de las concentraciones económicas", REDETI, Madrid, October, 2000.
  • "Control de fusiones y participaciones empresariales", Expansión, August 2, 2000.
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Greg Domber received his A.B in History and Philosophy from Lafayette College in 1997 and recently completed his Ph.D. in History at The George Washington University in Washington, D.C. His dissertation, "Supporting the Revolution: America, Democracy, and the End of the Cold War in Poland, 1981-1989,"utilized a multi-archival, international history research approach combined with numerous oral history interviews to take a sober accounting of American and Western influences on Poland's democratic transformation from the declaration of martial law in December 1981 through the creation of the Mazowiecki government in August 1989.

At CDDRL, Greg plans to continue this research on international influences on Poland's transformation during the 1980s, focusing further work on the role played by non-governmental actors, particularly labor unions, émigré groups, humanitarian organizations, and American business interests.

Encina Ground Floor Conference Room

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CDDRL Hewlett Fellow 2007-2008
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Greg Domber received his A.B in History and Philosophy from Lafayette College in 1997 and recently completed his Ph.D. in History at The George Washington University in Washington, D.C. His dissertation, "Supporting the Revolution: America, Democracy, and the End of the Cold War in Poland, 1981-1989,"utilized a multi-archival, international history research approach combined with numerous oral history interviews to take a sober accounting of American and Western influences on Poland's democratic transformation from the declaration of martial law in December 1981 through the creation of the Mazowiecki government in August 1989.

At CDDRL, Greg continued his research on international influences on Poland's transformation during the 1980s, focusing further work on the role played by non-governmental actors, particularly labor unions, émigré groups, humanitarian organizations, and American business interests.

Gregory Domber CDDRL Hewlett Fellow Speaker
Seminars
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