In a REDS Seminar co-sponsored by CDDRL, TEC, and the Hoover Institution held on March 12, 2026, Hannah S. Chapman, the Theodore Romanoff Associate Professor of Russian Studies and an Associate Professor of International and Area Studies at the University, presented a new project exploring how crises affect authoritarian regimes’ ability to gather information from their citizens. This question connects to the well-known dictator’s dilemma, which describes the challenge authoritarian leaders face in obtaining accurate information from society while maintaining political control. Chapman’s project explores how this dilemma plays out during crises, when governments may simultaneously need more information from society while also increasing repression.

Chapman studies this question in the context of Russia, specifically focusing on the presidential appeals system in which citizens can submit appeals to the Presidential Administration via online platforms, written letters, or in person. These appeals typically address everyday governance issues such as infrastructure problems, utilities, social benefits, healthcare access, or bureaucratic disputes. Importantly, appeals are not anonymous and require individuals to submit identifying information, meaning citizens must voluntarily engage with the state to raise concerns. While these systems provide the government with valuable information about societal problems, moments of crisis raise the question of whether citizens will continue to use them as repression increases. 

To explain variation in citizen appeals during crises, Chapman introduces a theory of crisis based on two key factors that shape citizen behavior. Crisis immediacy, which refers to how directly and rapidly a crisis affects people’s everyday lives, and the government’s repressive response, meaning whether the state increases repression during the crisis. Together, these two factors shape whether citizens are willing to voluntarily engage with the state despite heightened repression and risk. To evaluate these expectations, Chapman analyzes a dataset of monthly reports produced by the Russian Presidential Administration that summarize citizen appeals. The dataset includes approximately 1.7 million appeals between 2017 and 2023, covering hundreds of categories of complaints. Using these reports, the project examines four major crises in Russia during this period: the 2018 pension reform, the COVID-19 pandemic, the 2022 invasion of Ukraine, and the partial military mobilization announced in September 2022. 

Each crisis demonstrates how immediacy and repression shape citizen behavior. The 2018 pension reform represents a low-immediacy, low-repression crisis. Although the policy change was unpopular, its effects were expected to unfold gradually, and protests were not heavily suppressed. As a result, appeals about pensions increased modestly while everyday appeals continued at normal levels. The COVID-19 pandemic represents a high-immediacy, low-repression crisis because lockdowns and economic disruptions immediately affected daily life, but restrictions were largely framed as public health measures rather than political repression. During this period, crisis-related appeals increased significantly while everyday appeals remained stable. 

The 2022 invasion of Ukraine represents a low-immediacy, high-repression crisis. Although repression increased dramatically through censorship laws and arrests for criticizing the war, the conflict initially felt distant from everyday life for many Russians. As a result, both crisis-related appeals and everyday appeals remained relatively low. Finally, the mobilization announced in September 2022 represents a high-immediacy, high-repression crisis. Because hundreds of thousands of Russians faced the immediate possibility of military conscription, crisis-related appeals increased dramatically, with approximately 42.3% of appeals related to military issues, even though everyday appeals remained suppressed. 

Chapman claims that in high-urgency crises, immediacy outweighs repression, creating an urgent incentive for citizens to seek help despite the risks. As a result, there is a spike in crisis-related appeals and a sharp decline in everyday complaints. As discussed, this is significant as systems designed to gather citizen feedback depend on citizens’ willingness to communicate with the state. Consequently, when repression increases, these channels become more fragile and less effective at capturing routine issues. As a result, authoritarian governments may lose important information about everyday problems when they most need accurate information to maintain stability.